The Institute for Higher Education Policy (IHEP) is a nonpartisan, nonprofit organization committed to building a more equitable and just society through higher education. Through research, advocacy, policy development, and field engagement, IHEP drives systemic change in higher education to advance equitable outcomes and generational impact for communities historically marginalized on the basis of race, ethnicity or income.

JOB SUMMARY:

Reporting to the Vice President of Operations (VPO), the Operations Manager will provide key logistics, office management, and administrative support across the organization.

Although IHEP is headquartered in Washington, D.C., we operate fully remotely on a day-to-day basis. We come together, in-person in D.C., for one week once a quarter to connect, build cohesion, and bond as a full staff. We welcome remote applicants for this position with the understanding that you must live within a 2-3 hour drive from Washington, D.C., and will be expected to work east coast business hours, as this role will require in-person attendance at meetings in the D.C. area, in addition to some national travel.

PRIMARY RESPONIBILITIES:

Operations and Administrative Support:

• Manage the organization’s IT needs and consultant, including leading weekly check-in meetings, identifying and troubleshooting organization and staff technology issues, managing the organization’s hardware and software applications and platforms (e.g., Zoom, DocuSign, Monday.com), optimizing SharePoint design, and maintaining content of SharePoint pages.
• Support logistics for internal and external meetings and convenings (in-person, hybrid, virtual), including venue selection, contract negotiations, travel arrangements, preparation and distribution of meeting materials, registration, program/agenda design, technology support, catering, on-site event support, communications with attendees, and any other support as needed.
• Manage contract logistics with vendors, contractors, and consultants, including ensuring adherence to IHEP’s internal policies, assessing risk, researching vendors and managing vendor relationships, supporting the full-cycle RFP process, and processing contracts and honoraria agreements.
• Provide administrative support to staff across the organization as needed.

Office Management

• Manage relationship and serve as liaison between building management and staff, report/oversee maintenance needs, manage use of hoteling spaces, maintain emergency procedures, and manage building access and fobs.
• Manage in-office hardware (IT and A/V equipment, photocopiers, etc.) and provide staff training as needed.
• Serve as the point-of-contact and manage the relationship with our co-lessee, TICAS, around our shared office space.
• Monitor and order office supplies.
• Manage orderliness of office common areas.
• Other duties as assigned.

QUALIFICATIONS, EXPERIENCES, and SKILLS:

• Three to five years of experience in a similar role. 
• An unwavering belief in the power of higher education as a vehicle for social mobility and racial justice. A passion for issues related to racial and socioeconomic equity, postsecondary data and transparency, college affordability, college access and completion, and/or college value required.
• Strong analytical, critical and strategic thinking, problem-solving, and decision-making skills.
• Ability to work independently, manage multiple projects, and work under pressure, as well as strong interpersonal skills to work effectively in a team environment.
• Excellent verbal, interpersonal, and written communication skills.
• Strong attention to detail and ability to follow through and push projects to completion amidst competing responsibilities.
• Ability to remain flexible and adaptable to changing priorities in such a way that contributes to a project or team’s success.
• Self-motivated and eager contributor to a team who shares in the accolades of successes.
• Desire to continuously improve skills and develop professionally.
• Values and contributes to a respectful work environment with an openness and inclusion to all viewpoints.
• Ability to travel (10-15%).

WORKING at IHEP:

IHEP recognizes that a talented and justice-focused, diverse, inclusive, and equitable workforce benefits individual, partners, and IHEP as a whole. We recognize that all employees bring their own capabilities, experiences, and characteristics to their work. At IHEP, diversity encompasses differences including, but not limited to, those of race, ethnicity, national origin, sex, age, religion, socioeconomic status, political affiliation, disability, sexual orientation, gender identity or expression, marital status, family responsibilities, experience, and education. The wide array of perspectives that results from such diversity promotes innovation and business success, further supporting the organization’s mission.

IHEP values a healthy work-life balance and offers a comprehensive benefits package with generous paid time off; health, dental, vision benefits; 401K matching; life and disability insurance, flexible work arrangements, and other benefits. Salary is commensurate with experience. The starting salary range for the position is $65,000-75,000.  

IHEP is not able to sponsor work permits, therefore; candidates must be legally authorized to work in the United States without the need for employer sponsorship.

HOW to APPLY:

Interested candidates should apply here by submitting a cover letter and resume. Applications will be reviewed on a rolling basis with a priority deadline of September 22, 2024.

The Institute for Higher Education Policy is an Equal Opportunity Employer and encourages diversity in all facets of the organization’s work.

IHEP participates in E-Verify and confirms all employees are authorized to work in the United States through a Form I-9. For more about your right to work, see this information from the Immigrant and Employee Rights Section of the Department of Justice.